Description
Instructor
Overview:
Focused on sectors like retail, banking, and hospitality, this course empowers participants with strategies to deliver exceptional customer experiences, emphasizing actionable tools and employee empowerment. Participants will explore customer journey mapping, critical touchpoints, and feedback mechanisms to enhance satisfaction and loyalty.
Learning Outcomes:
- Identify customer needs and expectations.
- Map critical touchpoints to improve experiences.
- Implement effective feedback mechanisms.
- Empower teams for exceptional service delivery.
Course Content:
- Understanding Customer Needs
- Mapping Customer Journeys
- Designing Customer-Centric Cultures
- Implementing Feedback Mechanisms
0 Students11 Courses
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